Prometheum

General Information

• What is Prometheum Inc.?
• What does Prometheum Capital do?
• What is the customer support email address?

Account Onboarding

• Do I need to be a U.S. entity to have a Custodial Account with Prometheum?
• Does Prometheum support onboarding for retail customers?
• What information is required for an institution to create a custodial account at Prometheum Capital?
• How long does account approval take?
• Who should I contact if I have problems opening an account?

Account Security

• How do I set up multi-factor authentication for my account?

Crypto Assets

• What is Crypto Asset?
• What Crypto Assets do you support?

Custody

• Are customer DAS and funds held separately from Prometheum?

Wallets

• How is my wallet used on Prometheum?
• How do I add a wallet?
• How many wallets can I add?
• Know Your Wallet check

Deposit and Withdrawal of Crypto Assets

• How do I deposit Crypto Assets?
• Is there an application to request support for a new Crypto Asset?
• How long does it take for my Crypto Asset to show in my custodial account?
• How do I withdraw my Crypto Asset?
• How long does it take to process my Crypto Assets withdrawal request?

Deposit and Withdrawal of USD

• How do I deposit USD?
• How long does it take my USD to show in my custodial account?
• How do I withdraw my USD?
• How long does it take to process my withdrawal request?

Custody Security

• What type of security does Prometheum implement to protect my Crypto Assets?
• Can Prometheum initiate a withdrawal of my Crypto Assets or cash?